General FAQS

1- How can I make a payment for a product?

You can pay for your purchase using PayPal, VISA, MasterCard, American Express. We use SSL encryption for secure transactions, ensuring your payment is processed safely.

2- What if I’m unsure about my size?

 Check our size chart to determine your size. If you still have doubts, you can message us with your size concerns, and our support team will help you find the right fit.

3- Can I return a product if I’m not satisfied or it doesn’t fit?

 Yes, you can return or exchange regular orders within 30 days of delivery for a full refund or replacement. Customized or personalized items are not eligible for returns or exchanges. For more details, refer to our Returns & Exchange Policy.

4- What if none of the available sizes fit me perfectly? Can I get a custom fit?

Absolutely! You can choose the “Made to Measure” option and provide your body measurements. If you’re unsure about your measurements, you can select “I am not sure, I’ll provide measurements later” and reach out via email or live chat with your order number.

5- . How long will it take to receive my order?

 Regular orders typically ship within 10 business days, but processing may take up to 20 business days. In-stock items (Prime products) ship the next day. Custom-made orders usually take 2-3 weeks, while bespoke orders may take 12-15 weeks.

6- What should I do if I receive a faulty item?

Contact our Customer Care team immediately with your order number, the faulty item’s name and number, and a description (with photos) of the issue. We’ll respond within 24 hours and arrange for a replacement once the fault is verified.

7- Why was my payment declined, and what should I do?

Possible reasons include:

7.1- Incorrect billing details: Ensure your billing address matches the payment method.

7.2- Credit card limit exceeded: Check your credit limit and adjust if necessary.

7.3- Card number or expiration date: Verify that your card details are correct and up-to-date.

7.4- PayPal funds: Ensure sufficient funds are available in your PayPal account.

8- Will customs and import charges apply to my parcel?

Customs and import duties are charged when the parcel arrives in your country and must be paid by the recipient. Charges vary by country, so contact your local customs office for an estimate before placing your order.

Custom Orders

1- Can I get any jacket custom-made, and what details are needed?

Yes, you can order any type of custom jacket. Provide a picture or design reference and describe your jacket in the Custom Order Form.

2- Are there any charges for custom order quotations or discussions?

No, there are no charges for requesting a quotation, discussing details, or getting illustrations for your custom jacket. Charges apply only when you finalize and purchase the custom order.

3- Can I choose any type of leather for my custom jacket?

Yes, we offer a wide range of leathers, including Lambskin, Sheepskin, Goatskin, Buffalo-hide, and Cow-hide. We have experience with over 200 different leather types.

4- I’m hesitant to place a custom order due to concerns about sizing, design, and quality. What can I do?

We address your concerns by ensuring Sizing: Our CS agent will guide you on taking accurate measurements to avoid sizing errors. Design & Quality: We’ll send you pictures of the actual product before dispatch to confirm the design, material, and quality.

5- What if my custom order doesn’t fit properly? Can I return it?

We strive to ensure a perfect fit by sharing photos of the custom order before shipping. If alterations are needed, the first alteration is free, but you’ll need to cover the return shipping costs.

6- Can I return a custom order for a refund?

Returns for refunds are not accepted for custom orders, as these items are tailored specifically for you and are not resellable.

7- How long does it take to complete a custom order?

Custom orders typically take 2-3 weeks to complete, but times can vary. For deadlines, discuss your desired delivery date with our Customer Support Agent before placing the order.

8- What is transient time, and how does it affect my order?

Transient time is the period between order placement and shipment. It usually takes 10-12 working days. This timeframe allow us to verify order details and prepare your items.

9- How long will it take for my order to arrive after it’s shipped?

Shipping time, typically 10-12 working days, depends on your location and shipping method. You’ll receive a tracking number to monitor your order’s progress. Shipping times may vary due to factors like customs delays or weather conditions.