Return & Exchange Policy

Thank you for shopping with The Leather Express. We are committed to ensuring your satisfaction and aim to provide a straight forward and stress free returns and exchanges process. Please review our policy to understand your rights and obligations.

This policy applies to customers in the United States of America.

  1. Return Policy:


    • Eligibility: Returns are accepted within 20 days from the purchase date. Items must be unused, in their original condition, and in the original packaging. Proof of purchase, such as an order number or receipt, is required.
    • Process: You may return items within 20 days of receiving your order. The customer is responsible for the return shipping costs, whether the return is due to dissatisfaction or a defect. Most packages include return labels; if not, please email us at info@theleatherexpress.com to receive a digital return label.
    • Refunds: Once we receive and verify your return, we will process your refund within 10 business days using the original payment method.

  2. Legal Compliance :


    3. We adhere to all relevant return and refund regulations and may update our policy to comply with legal changes.
    • You have the right to return 20 days after the arrival of your order.
    • The products can easily be returned, but the actual return costs are the responsibility of the customer and must be paid to the shipping party.
    • This applies both in the case of dissatisfied products as well as a defect received product.
    • Most packages include return labels in the box; if not, please email us at info@theleatherexpress.com, and we will send them digitally for you to print and add to the return package.
    • Once we have received and verified your return, you will have your refund within 10 business days using the payment method you used when ordering.

  3. Exchange Policy:


    • Eligibility: Exchanges are available within 20 days from the purchase date. Items must be unused, in their original condition, and in the original packaging. Proof of purchase is required.
    • Process: Follow the same procedure as for returns. If the requested item is out of stock, we will offer alternative options or a refund.

  4. Note:


    • Only products in NEW* condition can be returned.
    • We reserve the right to refuse a return with traces of use.
    • New = Unopened products in their original packaging and products that have never been used.

  5. Exchange Policy:


    6. We offer exchanges within 20 days from the date of purchase. The item must be unused, in its original condition, and in the original packaging for an exchange to be processed. Proof of purchase is necessary for all exchanges.

  6. Non-Returnable and Non-Exchangeable Items:


    7. The following items are non-returnable and non-exchangeable, except in the case of manufacturing defects or shipping errors:
    • Customized or personalized products.
    • Items marked as final sale or clearance.


  7. Return and Exchange Process:


    8. To initiate a return or exchange, please follow these steps:

    • Contact our customer support team via Mail to inform us about your return or exchange request.
    • Provide us with the necessary details, such as your order number, item(s) to be returned or exchanged, and the reason for the return or exchange.
    • Wait for our customer support team to provide instructions on proceeding with the return or exchange.
    • Pack the item(s) securely in the original packaging or suitable packaging to prevent damage during transit.
    • Ship the item(s) back to us using a trackable and insured shipping method. The shipping costs for returns and exchanges are the customer’s responsibility unless the return or exchange is due to a manufacturing defect or a shipping error.
    • Once we receive and inspect the returned item(s), we will process your refund or exchange as requested.

 Refund and Exchange Resolutions:

If you are eligible for a refund, we will credit the original payment method used for the purchase. Please note that the refund may take several business days to be reflected in your account, depending on your financial institution’s processing time.

Exchanges:

If you are eligible for an exchange, we will ship the new item(s) to you as soon as possible, subject to availability. We will contact you to discuss alternative options if the requested item is out of stock.
  1. Damaged, Defective, or Incorrect Items: If you receive a damaged, defective, or incorrect item, please get in touch with our customer support team within 48 hours of receiving the package.
  2. We will provide instructions on how to proceed with the return or exchange of the item(s) at our expense.
  3. Contact Us: If you have any questions or need further assistance regarding our Return and Exchange Policy, please get in touch with our customer support team via Mail OR Call.

Thank you for choosing The Leather Express. We appreciate your co-operation and understanding of our Return and Exchange Policy.